Understanding the Prospects of Cloud Technology

As cloud technologies evolved, we were well positioned to take advantage of them quickly and seamlessly. For example, we have been able to enhance the infrastructure of our Factiva databases, making them far more resilient and efficient to support and maintain on a daily basis.

Across the company, the move to cloud technology has allowed our products to be flexible and easily scalable at our most critical moments. WSJ.com, for example, was well prepared for the record-breaking traffic it received around the U.S. Election in 2016 because of the cloud. Despite the sudden surge in traffic, WSJ.com readers were able to enjoy a seamless experience on the site, without requiring our team to have to purchase and configure new servers beforehand or begin planning months in advance.

Beyond just the technical enhancements, the cloud transformation has empowered us to accomplish things that were once just untested concepts and ideas. Today, the WSJ. com dynamic paywall is a testament to that, as it leverages machine learning made possible through the cloud to offer a personalized experience for each of our readers. We’ve reinvented the paywall since its inception in 1994 and will continue to experiment and iterate with the help of the cloud.

One of the biggest advancements for Dow Jones has been in the B2B space, where we already had a suite of products. The cloud has enabled us to rethink those products and launch new ones, focused on a different way of working with our customers. One example of that has been our DNA platform, which through its open APIs allows our customers and partners to integrate our enormous wealth of data (drawing on an archive of up to 1 billion premium news articles) directly into their workflows. These rich, highly structured content sets will help our customers and partners power their decision making, derive key insights, and develop bespoke news and information products of their own. Allowing many customers to extract those articles and process them simultaneously, in near real time, would have been a computational nightmare in the past. However, with the advent of the cloud, we have been able to provide a whole new offering to our customers.

From an industry-perspective, I think there is a general recognition that the cloud has not entirely lived up to the hype around cost savings. While the per minute (and now per second) cost model gives far greater flexibility than the capital intensive purchases, moving to the cloud has its fiscal challenges. Besides the challenge of switching from capital spend to operating expense, the freedom the cloud offers developers necessitates effective controls and governance to ensure fiscal responsibility. As cloud technologies mature, these controls will need to become even more sophisticated.

In summary, however, for an organization like Dow Jones, the move to the cloud has only upsides. It has enabled technological and process changes, along with prompting the reskilling of whole teams and a cultural shift. But where we have seen its real power is in unleashing new technologies like machine learning, and in enabling our customers and partners to access vast amounts of data—neither of which were possible in the pre-cloud era.